Shipping & Refund

Shipping Policy

1. Production and Delivery Time:

  • Most of our products are custom-made, and as such, they require a production time of approximately 2 to 3 weeks.
  • Please allow for this production time in addition to the estimated shipping time to determine when your order will arrive.

2. Shipping Methods and Carriers:

  • We offer various shipping methods to accommodate your needs, including standard and expedited options.
  • We utilize trusted carriers, such as [list carrier names, e.g., USPS, UPS, FedEx], to ensure the safe and timely delivery of your orders.

3. Shipping Costs:

  • Shipping charges are determined based on the specific location of the delivery address and the weight/dimensions of the order.
  • The shipping cost for your order will be displayed during the checkout process. Please review this information before completing your purchase.

4. Shipping Time:

  • Shipping times may vary depending on your location and the chosen shipping method. Estimated shipping times are as follows:
    • Standard Shipping: [specify estimated time, e.g., 3-7 business days].
    • Expedited Shipping: [specify estimated time, e.g., 1-3 business days].

5. Order Tracking:

  • Once your order is shipped, you will receive a tracking number via email, which will allow you to monitor the progress of your shipment.

6. International Shipping:

  • We offer international shipping to select destinations. Please note that international shipping times may vary significantly due to customs and local postal services.

7. Lost or Damaged Items:

  • If your order is lost or arrives damaged, please contact our customer support within [specify the number of days, e.g., 14 days] of receiving your order. We will assist you in resolving the issue.

8. Address Accuracy:

  • It is crucial to provide accurate and complete shipping information. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

9. Shipping Restrictions:

  • Some items may be subject to shipping restrictions due to regulations or carrier policies. We will notify you if we are unable to ship specific items to your location.

10. Holiday Shipping:

  • During peak holiday seasons, shipping times may be extended. Please plan your orders accordingly to ensure timely delivery.

11. Returns and Exchanges:

  • Please refer to our [link to your returns and exchanges policy] for information on returning or exchanging items.

12. Contact Information:

  • If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at [provide contact information].

13. Policy Updates:

  • We reserve the right to update our shipping policy as needed. Any changes will be posted on this page.

Refund & Cancellation Policy

When once an order has been confirmed and the transaction has been processed, we cannot accept any cancellations of the order.

 Unfortunately, we do not offer returns on any products across our site. Each piece is bespoke, and made to order, meaning we have purchased the materials and our craftsmen have already been hard at work making your piece.

Therefore, please make sure you have checked all sizes and materials where needed, to ensure you are going to be 100% happy with your piece.

If a product or piece has one of more of the following issues, we will offer immediate resolutions on a case by case basis, and in a timely manner.

  • The wrong product was sent to you.
  • The product is defective.
  • The product has arrived to you damaged.

 Each order that leaves our warehouse undergoes a complete inspection so that it arrives to you safely and happy. If you believe the product is defective or was damaged in shipping, photographs must be taken and shared with us immediately. If this is the case, you are within your rights to refuse the product.

Any agreed refunds will be done only through the Original Mode of Payment, Refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed in case of damaged product.